FAQ

Keliux™ offers a wide range of products focused on well-being, health, and comfort for both men and women of all ages. Our selection is designed to promote relaxation, relieve discomfort, and enhance overall quality of life.

We carefully curate our products to address specific needs and ensure they meet high standards of effectiveness, safety, and comfort. Many of our products implement cutting-edge technologies, developed through years of research, to deliver the best results. Whether for daily self-care, pain relief, or relaxation, our solutions are suitable for everyone, helping you feel your best at any stage of life.

Keliux™ currently does not have any physical stores.

You can find our products for sale on our official website, www.keliux.net.

Our strategy focuses on making our products accessible online, which allows us to reach a broader audience without geographical limitations. By not having a physical store, we can offer a convenient shopping experience available 24/7, while minimizing the costs associated with managing a physical location. This also enables us to concentrate on growing our online presence.

At Keliux™, we recognize the importance of recycling and have taken steps to reduce our environmental impact. We’ve implemented several initiatives to minimize packaging waste, including using recycled materials in our packaging and designing packaging that is easier to recycle.

We carefully select our production partners based on strict criteria, ensuring they respect environmental standards. Our partners are primarily located in Asia and the Mediterranean region, and we ensure they comply with European standards (such as REACH and RoHS) and U.S. regulations, including:

• CPSIA (Consumer Product Safety Improvement Act) – Ensures the safety of consumer products, particularly regarding materials and manufacturing processes.
• Prop 65 (California Proposition 65) – Protects consumers by ensuring products are free from harmful chemicals.
• Fair Labor Standards Act (FLSA) – Promotes ethical labor practices, ensuring fair wages and safe working conditions.
• EPA (Environmental Protection Agency) Regulations – Ensure environmentally responsible manufacturing and reduce the environmental impact of production.

These standards reflect our commitment to providing safe, high-quality, and eco-friendly products, while upholding ethical labor practices.

Yes, shipping is completely free on all orders, with no minimum purchase required.

We currently deliver to the United States only. We hope to expand our services to other countries soon.

You can track your order by clicking on the following link: Track you Order.
If you cannot find your order or if it exceeds the delivery timeframe, please contact our customer service team for assistance by email at support@keliux.com or through the contact form.

Delivery typically takes 5 to 14 business days. You’ll receive a tracking number as soon as your order is shipped.

We accept major credit cards, PayPal, and other popular online payment options.

Yes, your payments are 100% secure. They are managed by our trusted partners Shopify and PayPal, who ensure your personal and financial information is fully protected.

Absolutely! We offer a 30-day satisfaction guarantee. If you’re not completely happy, you can return the product for a refund or exchange.

Simply contact our customer support via email support@keliux.com or contact form with your order number and the reason for the return. We’ll guide you through the process.

You can contact us by email at support@vitalrelax.net or through the contact form. Our team is here to assist you with any questions or concerns.